Start in your account
Sign in to the Ambera web app and open the account deletion controls in Account settings. Review the information shown before scheduling. You may be asked to sign in again to confirm it is you.
If you cannot access your account or need assistance, email support@amberahealth.com. Do not send your password or identity documents in the initial email.
Scheduling is not immediate erasure
The current account-deletion workflow provides a 30-day restoration window. Follow the deadline and available restoration instructions shown for your account.
A scheduled request, an ended care relationship, and a completed deletion are different states. For the status or scope of a deletion request, contact support.
Shared records and uploaded content
Records can include profile and journey information, journals, check-ins, messages, images, audio, video, and files. Their treatment depends on ownership, sharing, legal obligations, and the purpose for which they are retained.
Copies already received or downloaded by another person, professional records, and backups can be handled separately. Deleting an account does not promise that every copy held by another recipient disappears immediately. Ask about specific records if this is important to your request.
Manage billing separately
Account deletion does not itself confirm cancellation of a subscription. Review Billing and manage renewal through the original purchase channel. Apple manages Apple subscriptions; web purchases use the web billing flow.
Uninstalling an app, leaving TestFlight, signing out, or unlinking a professional does not delete your account or cancel a subscription.
Get help with your request
For access, correction, deletion, or questions about consumer health data, start with the Privacy Center. We may need to confirm your identity or authority before providing information or acting on a request.
Requests involving a minor or representative
Users aged 13–17 can contact support about their account and deletion choices. If you are acting for someone else, your authority and the scope of the request must be established under applicable law. A parent or guardian does not automatically receive access to all records through a deletion or recovery request, and this notice does not prevent legally required involvement.
Restoring an account does not guarantee recovery of encrypted message history or reactivate a canceled subscription. Do not send passwords or recovery keys to support. If a legal deletion deadline applies, it must be assessed separately from the account’s restoration window.